Trusted by eCommerce Brands, Retailers, and Growing Businesses Across the UK
What ELOVATE’s Fulfilment Service Includes
ELOVATE eCommerce fulfilment covers everything that happens after an online order is placed, from storing stock and picking products to packing, shipping, returns, and customer support.
Storage and Distribution
Store your products securely in ELOVATE’s 145,000 sq ft warehouse space, with stock organised, scanned, and managed for fast, accurate distribution.
Postage and Courier Management
ELOVATE manages courier relationships and shipping options for UK and international delivery, including economy, tracked, next-day, weekend and specialist services.
Kitting and Bundle Building
ELOVATE can build one-off, regular, and bespoke kits, bundles, hampers and campaign packs, giving you more flexibility in how you sell and present your products.
Packaging Inserts and Personalisation
Support your brand experience with gift notes, printed inserts, personalised messaging, branded packaging, tissue wrap, stickers, labels, and dispatch notes.
Returns Management
Returns are processed quickly, with stock checked, updated, and returned to sale where appropriate. ELOVATE can also support complaint handling, refunds, and customer communication.
Product Sourcing
Where needed, ELOVATE can support product sourcing as part of a wider fulfilment and ecommerce operation; just let us know what you need, and we’ll sort it for you.
Customer Service
ELOVATE’s omnichannel contact centre can support customers by phone, email, live chat, SMS and social media, using your brand voice and customer history to provide consistent service.
Picking and Packing
Every item, location, and trolley is identifiable by barcode scanning, helping ELOVATE achieve 99.99% pick accuracy and keep orders moving efficiently.
Subscription Box Fulfilment
For subscription brands, ELOVATE can manage storage, pick and pack, box assembly, packaging, dispatch, and stock visibility, helping you deliver repeat orders reliably.
Built for Growing eCommerce Operations
Growth is good. Operational strain isn’t.
ELOVATE is built for ecommerce businesses that want to keep growing without letting fulfilment absorb more time, headcount and margin than it should.
You can outsource the operational workload while keeping control of the things that matter to your brand.
They’ve basically created a Carluccio’s deli inside the warehouse
The onboarding process was slick. The ELOVATE team was engaged and displayed its expertise through the transition, as well as a real interest and enthusiasm to work on the account. I still visit regularly, it is a lovely experience, and I always feel like I am part of the business.
From day one, we felt understood as a brand
What we value most about ELOVATE is their genuine enthusiasm for what we’re building. Their communication is proactive, and they consistently bring ideas to the table that elevate our brand positioning. It feels like a true partnership rather than a service provider relationship.
We see a strong and positive future with ELOVATE as a partner
The team takes time to understand our goals and provides tailored support rather than a one-size-fits-all solution. Their responsiveness, transparency, and commitment to delivering measurable results have been especially valuable to our fundraising efforts.
Look forward to a long relationship
It was essential for O’Donnell Moonshine to partner with a fulfilment company who could grow with us and understand the alcohol sector. We also really like ELOVATE’s other turnkey solutions, and we already tap into their print facilities on-site.
ELOVATE have done excellently
It is important that ELOVATE staff understand our values and reflect these in every detail of every transaction, so that everything is done on brand and in our tone of voice. ELOVATE have done this excellently.
Didn't miss a day of promised shipping
What particularly impressed me was the ease with which ELOVATE gave us everything we needed whilst simultaneously supporting financial savings. Communication was perfect from start to finish, with multiple managers attending to us and making sure we had all data required to complete the process. Our customers didn’t miss a day of promised shipping during the warehouse changeover!
Outsourced Fulfilment Which Puts You in Control
Outsourced fulfilment should still feel connected to your business. ELOVATE gives you the systems and visibility to keep track of stock, orders, delivery updates, and performance without managing the warehouse yourself.
Stock Visibility
Know what stock is available before it becomes a customer problem.
Order Tracking
Follow each order from purchase through to dispatch and delivery.
Store Connections
Connect your store, marketplace, or shopping cart to keep orders moving.
Performance Reporting
Use reporting to spot issues, track performance, and plan ahead.
Delivery Planning
Keep track of incoming stock so fulfilment stays ready for demand.
Custom Integrations
Connect more complex systems through flexible, supported APIs.
Shipping and Courier Management
Delivery can make or break the customer experience.
ELOVATE manages shipping through a network of 20+ trusted couriers, including Royal Mail, Parcelforce, Evri, Yodel, FedEx, DHL, and UPS.
More Choice at Checkout
Giving customers more delivery options (next-day delivery, two-day delivery for a lower cost, etc.) thanks to our range of courier services
Later Cut-Offs
Extend the sales day with premium next-day delivery and late order cut-off options.
Specialist and International Shipping
Support complex deliveries, including alcohol, hazardous goods, and international orders.
See How Elovate Supports
Real Operations
Carluccio’s
“I still visit regularly, it is a lovely experience, and I always feel like I am part of the business.”
Barnardo’s
“We particularly value ELOVATE’s proactive communication, strategic insight, and collaborative approach.”
UNLTD.
“The onboarding process with the ELOVATE team was seamless, structured and incredibly collaborative.”
Visibly Fit
“I can see a future where they allow my brand to truly excel in the clothing market.”
O’Donnell Moonshine
“By partnering with ELOVATE, we’re able to provide a great customer experience and have complete visibility of our order fulfilment.”
ISOtunes®
“Our customers didn’t miss a day of promised shipping during the warehouse changeover!”
Frequently Asked Questions
Ecommerce fulfilment covers everything that happens after an online order is placed. It includes receiving and storing stock, picking the right items, packing orders, arranging delivery, tracking shipments and managing returns.
ELOVATE offers storage, distribution, picking and packing, shipping, courier management, returns, customer service, kitting, bundle building, subscription box fulfilment, gift wrapping, personalisation, in-house printing and mailing, and product sourcing support.
ELOVATE integrates with major ecommerce platforms, marketplaces and shopping carts, including Amazon, TikTok Shop, eBay, Etsy, Shopify, WooCommerce, John Lewis & Partners, Magento, Groupon, Boots and more.
Yes. ELOVATE provides 100% same-day dispatch on forecasted orders.
Yes. ELOVATE can store and use your existing packaging, or support bespoke and personalised packaging options to keep orders on brand.
Yes. ELOVATE can process returns, update stock, return resalable items to inventory and support complaints, refunds and customer communication where needed.
Yes. ELOVATE handles direct-to-consumer orders and wholesale orders, including bulk orders and palletised shipping.
Onboarding depends on the size and complexity of your operation. ELOVATE recommends allowing up to six weeks to transfer inventory and integrate platforms fully.
There is no one-size-fits-all price. Costs depend on order volumes, product size and weight, storage needs, pick and pack requirements, packaging and delivery destinations.
ELOVATE’s fulfilment service is built to support growing ecommerce businesses, with 145,000 sq ft of warehouse space, 2.4 million order dispatch capacity and experience supporting 350+ clients across fulfilment, fundraising and customer engagement services.
If fulfilment is becoming harder to manage in-house, ELOVATE can help you build a more accurate, scalable and visible operation.