Customer Service, Sorted.

As your Contact Centre partner, we’ll support you with all aspects of customer service, including:

• Day-to-day call handling
• Order fulfilment
• Payment processing
• Returns
• Complaints
• Cross-selling
• Upgrades

We’ll provide as much or as little support as you need, taking the strain during peak periods and helping your eCommerce business grow with every conversation.

Our 80-seat Inbound Contact Centre is open seven days a week and can support you 24 hours a day.

We’re open 8am-8pm Saturday-Saturday and 9am-6pm Sunday but have the capacity to work 24 hours if you require around-the-clock services.

We understand that many eCommerce businesses have customers across the world, operating in different time zones, so whatever channel we are using to communicate with your customers, we’ll keep them connected 24/7.

ELOVATE can handle your communications through a variety of channels, providing a personal response quickly and efficiently.

Our channels include:

• Phone – Customers can speak to a live agent quickly through our most popular channel, voice.
• Email – Customer requests can be tracked and responded to quickly and accurately.
• Social Media – Respond promptly to customer comments and take personal conversations offline.
• Live Chat – Connect customers with experts or support teams through an online chat system.
• SMS – Bypass lengthy IVRs to allow customers to reach agents directly via text.

Our system provides an omnichannel view of all customer interactions, reducing duplicated workloads and ensuring our agents have all the information they need.