Direct Debits simplified
With over 22 years of experience as a Bacs Approved Bureau specialising in charity payments, we know how important it is for you to be able to streamline your processing, get payments made and reconciled quickly, and run reports whenever you need them.
Our flexible and personal Direct Debit service gives you total control and campaign insight, as well as all the tools you need to maximise your payments and engage with supporters.
So, why ELOVATE?
At ELOVATE, we are Charity Direct Debit experts… but there’s more to us than that. Here’s what we can offer:
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Unmatched and Flexible experience
A charity only Direct Debit Payment Service Provider, we have been a Bacs Approved Bureau supporting the Charity sector for over 22 years.
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Trusted & established
Trusted by some of the best-known charities in the UK. Household name or niche, large or small, we’re a trusted partner.
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Transparent process
We believe all monies should be collected under your charity’s facility, go directly into your charity’s bank account and only your brand name should appear on supporters’ statements.
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100% secure
All supporter Direct Debit data is handled and stored securely backed up with ISO, PCI, Bacs and Cyber accreditations.
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One platform
To keep things simple, we offer one platform that works across all our services with API connectivity.
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Simple fees
We don’t believe in fitting every charity into the same box or dictating how you do things.
Ready to ELOVATE your payments?
Trusted & Flexible Direct Debit Service
As charity payment experts, we know how important it is for you to be able to streamline your processing, get payments made and reconciled quickly, and run reports whenever you need them. Our flexible and personal Direct Debit Management service gives you total control and campaign insight, as well as all the tools you need to maximise your payments and engage with supporters.
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Simple fees & quick quote available!
We don’t believe in fitting every charity into the same box or dictating how you do things.
That’s why we’ve designed and developed our Direct Debit service with a truly personal and flexible feel.
We offer a choice of two packages with low monthly and transaction fees that we can adapt to your needs. Why not ask us for a quick quote so you can see how much your charity could save?
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Unmatched security
All supporter Direct Debit data is handled and stored securely with ELOVATE.
A Bacs Approved Bureau for over 22 years, we are ISO 27001 certified, GDPR compliant and trusted by many leading UK charities.
We offer a simple data set-up process, and have expertise in integrating with professional fundraising agencies and charity CRMs to streamline the data flow. We can also work with you to integrate via our API if you prefer, so there are less touchpoints in the data exchanges.
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Certifications
Here at ELOVATE, we are proud to hold a range of accreditations, certifications, standards, and licenses.
Feeling the love
Personal Supporter Communications
We understand how important it is to communicate with supporters quickly, and to make every contact feel personal.
From a simple thank you, to more sophisticated campaign or payment led communications, we work with you to make sure each one engages supporters with your cause and treats them as the individuals they are.
Whether you’re sending letters or emails, we can help.
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Ready to ELOVATE your fundraising?
One platform, no stress
To keep things simple, we offer one platform that works across all our services.
We’ve developed the platform hand in hand with our charity clients to provide what we believe is the best charity Direct Debit solution on the market!
Whether you want to gain data-driven supporter insight, generate payment and attrition reports, view your online Direct Debits, or amend a supporter’s Direct Debit details, you can do it all in real time via the dashboard.
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Integrations
Our range of systems integration enables the smoothest processes for your charity.
We have no hesitation whatsoever in recommending them.
ELOVATE have managed our complete Direct Debit processing service since 2002, working not only with us but with all our partner agencies and suppliers. Throughout that time we have always found them to be efficient, helpful and innovative and prepared to go that extra step to exceed our expectations.
Very professional and knowledgeable.
We have worked with ELOVATE for many years now- we are a small charity who need an approachable friendly team which ELOVATE are. The team are extremely friendly and are always on hand to help with any issues no matter how small. We recently worked with them to change our website offering and they were very professional and knowledgeable. One to recommend!
Always responsive, knowledgeable and helpful.
When we first decided to investigate offering our donors the ability to give by Direct Debit, another charity recommended ELOVATE. They were then involved with literally every step of our DD journey. The ELOVATE team are always responsive, knowledgeable and helpful. They made clear the various options and the steps required to get to our destination and were always on hand to advise and help. Now that we have the process up and running, all of our transactions go seamlessly through the Hub and we have the reassurance of knowing that ELOVATE are always here for us.
The platform itself is reliable and really dependable.
The ELOVATE platform is an integral part of our donation process. The platform itself is reliable and really dependable. It’s always a pleasure working with the ELOVATE team – they’re always there to lend a helping hand when needed.
Great customer service and quick responsive communication.
A great company to work with, from the initial transfer over of our Direct Debits through to launch of our new website donation platform, they have been highly professional throughout. We have received great customer service and quick responsive communication. The easy to use ELOVATE Hub has enabled us to effectively manage, monitor and process our online donations. I would highly recommend them!
Very efficient, professional and flexible.
I’ve found the team at ELOVATE to be very efficient, professional and flexible. Their online platform is easily navigable and their helpful and capable staff have provided great support, both in terms of everyday activities and discrete projects. I wouldn’t hesitate to recommend their services to other organisations.
ELOVATE provide an excellent service.
They are professional and friendly and always reply to our queries quickly. They were very helpful when we were developing our new website and continue to provide high quality ongoing support.
We've thoroughly enjoyed working with all the team at ELOVATE.
They have always gone above and beyond to answer our questions, guide us when we’re stuck and ensure we get the results we need.
They went above and beyond the call of duty.
ELOVATE were amazing in helping us set up our online donation platform with real-time integration to our CRM. They went above and beyond the call of duty. Our requirements were very complex but ELOVATE worked with a number of stakeholders to achieve our aims. Brilliant service!
We've had some great results.
We’ve had some great results from the first few weeks of using ELOVATE – increase in both the number and value of online donations!
It is great working with ELOVATE.
Such a breath of fresh air in comparison to other donation platforms. I am delighted with the platform and can’t believe how easy it is to use and also how great even the basic packages look. In addition, your team have been so amazing in responding quickly to all my emails. Thank you!
Their level of high quality service and expertise is second to none.
ELOVATE has provided us with a flexible and fully branded payment gateway that allows us to handle online payments and Direct Debits in an efficient manner. Their level of high quality service and expertise is second to none. I look forward to continuing our partnership way into the future.
We highly recommend using their service – it's secure, easy to manage and incredibly cost effective.
ELOVATE have continued to provide a fantastic service. The service is easy to use and there are many different reports you can run to make sure you are recognising donor patterns and help plan future giving strategies. They are incredibly supportive and are always on the other end of the phone if we have any queries – they are also super quick about updating any changes to our payment pages.
Stories from ELOVATE
Barnardo’s
“We particularly value ELOVATE’s attention to detail, responsive support, and the improved visibility and efficiency their systems have brought to our stock management processes.”
UNLTD.
“The onboarding process with the ELOVATE team was seamless, structured and incredibly collaborative. From day one, we felt understood as a brand.”
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ELOVATE your fundraising
