Trusted by amazing charities
Your Contact Centre partner.
Time to ELOVATE your conversation. Our friendly and highly trained team use the latest communication tech to be your voice on phone, online, social, or email.
Talk to an expert
Building an Amazing Customer Experience with Real People
Choose shared or dedicated teams, overflow support, or weekend-only cover – flexible options to grow with you and boost supporter satisfaction.
Fast answers from real people, ensuring a personal, empathetic supporter experience.
Our Contact Centre solutions can support you by offering:
Talk to an expert
Donation Handling
Supporter Services
Emergency appeals
Volunteer and internal team assistance
Thank you calls
eCommerce Order handling
Invest in Tech
We have invested in the latest omnichannel solution to provide your supporters with an enhanced experience no matter how they choose to communicate with you.
Consistent Contact
If someone gets in touch again, we’ll route them to the same agent where possible – building familiarity and trust.
Voice Callback
No more long waits. Supporters can request a callback with one click.
Written Communication
Fast answers through Email, SMS, and Social Media.
Enhanced Reporting
Real-time insight into supporter calls, response times, and outcomes – so you always know what’s working.
Reviews from our clients
We have no hesitation whatsoever in recommending them.
ELOVATE have managed our complete Direct Debit processing service since 2002, working not only with us but with all our partner agencies and suppliers. Throughout that time we have always found them to be efficient, helpful and innovative and prepared to go that extra step to exceed our expectations.
Very professional and knowledgeable.
We have worked with ELOVATE for many years now. We are a small charity who need an approachable friendly team which ELOVATE are. The team are extremely friendly and are always on hand to help with any issues no matter how small. We recently worked with them to change our website offering and they were very professional and knowledgeable. One to recommend!
ELOVATE are always here for us.
When we first decided to investigate offering our donors the ability to give by Direct Debit, another charity recommended ELOVATE. They were then involved with literally every step of our DD journey. The ELOVATE team are always responsive, knowledgeable and helpful. They made clear the various options and the steps required to get to our destination and were always on hand to advise and help. Now that we have the process up and running, all of our transactions go seamlessly through the Hub and we have the reassurance of knowing that ELOVATE are always here for us.
Reliable and really dependable.
The ELOVATE platform is an integral part of our donation process. The platform itself is reliable and really dependable. It’s always a pleasure working with the ELOVATE team – they’re always there to lend a helping hand when needed.
Great customer service and quick responsive communication.
A great company to work with, from the initial transfer over of our Direct Debits through to launch of our new website donation platform, they have been highly professional throughout. We have received great customer service and quick responsive communication. The easy to use ELOVATE Hub has enabled us to effectively manage, monitor and process our online donations. I would highly recommend them!
Very efficient, professional and flexible.
I’ve found the team at ELOVATE to be very efficient, professional and flexible. Their online platform is easily navigable and their helpful and capable staff have provided great support, both in terms of everyday activities and discrete projects. I wouldn’t hesitate to recommend their services to other organisations.
ELOVATE provide an excellent service.
They are professional and friendly and always reply to our queries quickly. They were very helpful when we were developing our new website and continue to provide high quality ongoing support.
We've thoroughly enjoyed working with all the team at ELOVATE.
They have always gone above and beyond to answer our questions, guide us when we’re stuck and ensure we get the results we need.
They went above and beyond the call of duty.
ELOVATE were amazing in helping us set up our online donation platform with real-time integration to our CRM. They went above and beyond the call of duty. Our requirements were very complex but ELOVATE worked with a number of stakeholders to achieve our aims. Brilliant service!
We've had some great results.
We’ve had some great results from the first few weeks of using ELOVATE – increase in both the number and value of online donations!
It is great working with ELOVATE.
Such a breath of fresh air in comparison to other donation platforms. I am delighted with the platform and can’t believe how easy it is to use and also how great even the basic packages look. In addition, your team have been so amazing in responding quickly to all my emails. Thank you!
Their level of high quality service and expertise is second to none.
ELOVATE has provided us with a flexible and fully branded payment gateway that allows us to handle online payments and Direct Debits in an efficient manner. Their level of high quality service and expertise is second to none. I look forward to continuing our partnership way into the future.
Secure, easy to manage and incredibly cost effective.
ELOVATE have continued to provide a fantastic service. The service is easy to use and there are many different reports you can run to make sure you are recognising donor patterns and help plan future giving strategies. They are incredibly supportive and are always on the other end of the phone if we have any queries – they are also super quick about updating any changes to our payment pages.
Payments and Compliance
From card payments and Direct Debits to call recording and quality monitoring – we handle it all securely, so you can focus on impact.
Simple pricing, quick onboarding
We offer simple pricing and a fast onboarding plan to get you started without the hassle.
Speak with our team to find the right setup for your supporters and budget.
Talk to an expert
Latest success stories
Barnardo’s
“We particularly value ELOVATE’s attention to detail, responsive support, and the improved visibility and efficiency their systems have brought to our stock management processes.”
UNLTD.
“The onboarding process with the ELOVATE team was seamless, structured and incredibly collaborative. From day one, we felt understood as a brand.”
Visibly Fit
“The onboarding and setup with ELOVATE have exceeded my expectations. I can see a future where they allow my brand to truly excel in the clothing market.”
Breast Cancer Now
“You can really trust ELOVATE to not only do what it says it will do, but to do more.”
RNIB
ELOVATE is committed to growing long term relationships with clients like RNIB who first joined ELOVATE back in 2008.
Orbis UK
ELOVATE helps Orbis UK move to our managed bureau service seamlessly.
East Anglia’s Children’s Hospices
“Thanks to ELOVATE, we can now take our raffles online with confidence.”
ELOVATE your contact centre
Discover a smarter, more human way to connect with your customers.
